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Booking conditions

Terms and conditions

These general terms and conditions apply between the Visit Roslagen AB (hereafter VRAB) and you who directly or indirectly enter into agreements with VRAB, as indicated in the confirmation. Such an agreement can relate to accommodations, transport, activities, services, or a combination of these.

 

 

Who is responsible?

Responsible organiser is Visit Roslagen AB, Rådhustorget 1, SE-742 31 Östhammar. +46 (0)173-178 50. Corp. ID NO. 556525-2722. Special terms and conditions may apply for regularly scheduled means of transportation. The booking location is required to ensure that you are made aware of these at the time of booking, that you receive the proper documents of transport, and that you are informed of all significant changes that relate to your booking. If the products are booked through a retailer, that retailer is obligated to ensure that the customer complies with the terms and payment routines of the organiser.

 

When will my booking become binding?

The booking applies to both VRAB and you as soon as VRAB has confirmed the booking.

 

What, when and who should I pay?

You are required to pay the published price for the booking subject to the addition or the deduction of such changes of taxes and transport expenses that occurred after the printing of the programme. The time and recipient of the payment are indicated in the Special Terms and Conditions.

 

What happens if I do not pay on time?
VRAB will not send a reminder of an unpaid deposit. Booking will be canceled unless the fee is not paid to VRAB later in the day of the reservation. Have you paid the deposit, a reminder is sent the remaining amount. The reservation will be canceled if no final payment is VRAB later than the date printed on the reminder. If you do not pay on time, it will be considered as a cancellation and the cancellation regulations will apply.

 

What rules apply in the event I wish to cancel?

You can cancel through the website, www.roslagen.se.se or phone +46 (0)173-178 50 and give your booking number. Your cancellation will not be considered if it is directed to anyone else, or is sent directly to the facility. Please check the booking confirmation for additional information. Your cancellation will not be binding until you have received written (e-mail) confirmation of your cancellation from us. In the event of cancellation, fees shall be applied according to the Special Terms and Conditions. NOTE! Change of arrival or departure is counted as a cancellation.

 

What applies if I only wish to change something?

If there is an opportunity to make changes to parts of the booking, the Special Terms and Conditions indicate the cost of these. Please note that a change in the date of arrival or departure is deemed to be a cancellation.

 

What are the rules if something happens to me?

You can protect yourself against cancellation costs by purchasing cancellation insurance. For prices, see the Special Terms and Conditions.With cancellation insurance you can cancel up until the day before departure without any other charge than an administration fee of 10% of the booking price, not exceeding 200 SEK (for later cancellations the full fee). The fee for the cancellation, modification fees and reservation fees are not refundable. Cancellation protection applies if the following occurs, which may not have been known when you placed the reservation:

Death, illness or accident of a serious nature affecting you, your spouse or cohabitant, or your or their parents, children, siblings or travel companion.

Notice of conscription into the armed forces or the civil defence.

Any other serious event beyond your control, such as an extensive fire or flooding in your home, which would render it unreasonable to demand that you continue to honour your booking. You are required to substantiate this impediment with the help of certified statements by doctors, government agencies or insurance companies. Certificates received more than seven days after the date of cancellation will not be considered. Cancellation insurance, change or booking fees will not be refunded.

You must be able to substantiate any of statements from doctors, government or insurance companies. The certificate drawn up using the template provided by VRAB. Certificates submitted later than 7 days after the cancellation date will not be considered.

 

What happens if something goes wrong?

If all or part of your booking cannot be realised in conformity with the booking confirmation, and no alternative arrangements can be made that differ only slightly from your booking and have no significance for you (e.g. hotels or cottages in the same class), you are entitled to cancel. In that case, everything you have paid will be refunded to you, less the value of any parts of the booking that you may have already used. If a transport service or an event that was part of the booking is cancelled on short notice, the refund will apply only to the cancelled event and/or transport service. If you have any complaint, you are required to present it to us within three days of your date of arrival. Errors and defects that arise during your stay must be reported immediately. This should be directed primarily to the hotel or cottage manager, for example. If you have failed to attempt to seek a remedy during the rental period, and therefore deprived the hotel or manager of the opportunity to correct any errors or defects, you may not subsequently demand compensation. If you are nevertheless dissatisfied with the compensation or reimbursement, you are required to present this in writing within 60 days after the date of departure.

 

What happens if the organiser and I are unable to agree?

Please contact us directly with any complaints you may have. If we cannot agree, you can contact the National Board for Consumer Complaints (Sw. Allmänna Reklamationsnämnden, www.arn.se), which consists of an impartial chairperson and a number of representatives for tour organisers and consumers. The address of the Board is Box 174, 101 23 Stockholm

 

As the organiser, we are responsible for ensuring that:

  • You receive a written confirmation of your booking, which you are responsible to check in order to avoid misunderstandings.
  • You receive documents and other information sufficiently in advance.
  • The services purchased comport with the description. We are not responsible for any promises that the owner or the contact person of the owner may have made to you directly, without our knowledge, and which we were unaware of. (If you have agreed on something that is not covered by the agreement with the organiser, make sure that you get it in writing, and signed by the owner or a contact person).
  • You are informed about all significant changes that affect your booking.
  • If you are not satisfied with all or part of the reservation, please contact us directly!

 

What are my obligations?

You are required to check the booking confirmation yourself as soon as you receive it. Any defects or errors must be mentioned immediately. Promises by booking personnel that are important to you must be noted in the travel documents, in order to be cited.

You are required to comply with the rules of behaviour and instructions that apply to the trip you have booked. You will be given this information at the time of confirmation.

 

Other
The check-in and check-out time is indicated on the confirmation.

 

PERSONAL DATA ACT

By paying, you are consenting to having your personal data processed by VRAB. The purpose of this is to facilitate the customary arrangements for guests, and to ensure that VRAB has access to reliable personal documentation in the case of accidents, to satisfy the conditions for cancellation insurance, and to manage and treat any injuries. This information may also be used to provide information about insurance and payment services, as well as travel-related offers. The guests can also be contacted as part of market surveys.

Persons wishing information on which information is registered may request this pursuant to §26 of the Personal Data Act. Please inform VRAB in writing if you wish to correct or remove your information from the customer register.

Special conditions

 

Publisher and arranger: Visit Roslagen AB

 

Age limit for booking

You must be at least 18 years old in order to book or sign a contract with us. Regarding accommodations for larger groups, at lease two persons must be at least 18 years old, unless a higher age level is indicated as part of the facility information. Identification is required upon check-in. Compliance with the age requirement is a condition for taking possession of the accommodation.

 

Registration fees and final payment

Full payment at time of booking, or via the link within the specified time. Visit Roslagen AB will not send a reminder of an unpaid charges. The reservation will be canceled if no fee is Visit Roslagen AB not within the specified time at booking.

 

Cancellation insurance

Cancellation insurance must be purchased at the same time as you make your booking, and applies to all persons named in the booking. Cancellation protection applies only upon the showing of a doctor's certificate. If the customer chooses to use cancellation, all persons in the reservation will be canceled. No partial refund can be made if the other chooses to exploit the trip.

Price: SEK 295 per booking

 

Cancellation costs

Accommodation

11-30 days before arrival: 10% of the booking price.
7-10 days prior to arrival: 25% of the booking price.
1-6 days prior to arrival: 100% of booking price.
Charges for cancellation and amendment fee is not refundable.

 

Packages
11-30 days or more prior to arrival: 10% of the booking price.
8-10 days prior to arrival: 25% of the booking price.
1-7 days prior to arrival: 100% of booking price.
Charges for cancellation and amendment fee is not refundable.

 

Activities
15 days or more prior to arrival: 10% of the booking price.
8-14 days prior to arrival: 50% of the booking price.
1-7 days prior to arrival: 100% of booking price.
Charges for cancellation and amendment fee is not refundable.

 

Events
15-30 days or more prior to arrival 25% of the booking price.
1-14 days prior to arrival: 100% of booking price.
Charges for cancellation and amendment fee is not refundable.

 

Other
15 days or more prior to arrival: 10% of the booking price.
8-14 days prior to arrival: 25% of the booking price.
1-7 days prior to arrival: 100% of booking price.
Charges for cancellation and amendment fee is not refundable.

(In case no cancellation insurance has been obtained or none applies).

 

Cost of changes

SEK 150 per booking. Note that the change of arrival or departure is counted as a cancellation. Additional costs for the change of travel tickets can be additional to this charge.

 

Booking fee
We have no booking fees, except for invoice payment when we take a fee of SEK 50. Payment by invoice can only be made when booking via VRAB at +46 (0)173-178 50.

 

Force Majeure

In the event the travel is unable to take place due to obstacles beyond the control of the organiser, which the organiser could not have reasonably been expected to know about at the time the agreement was entered into, and the consequence of which the organiser could not have reasonably avoided or overcome, the organiser shall be exempt from any obligation to pay damages or from other sanctions. The same applies even in cases where the cancellation of the travel is due to someone the organiser retained, or others involved at an earlier stage.

We are not liable for amendments of the law and changes in prices that are beyond our control.

Welcome to Roslagen

Visit Roslagen AB

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